Shipping policy

Last Updated: November 20, 2025

This Shipping Policy ("Policy") applies to all physical Products (journals) purchased from Lune & Line ("Company," "we," "us," or "our"). This Policy is incorporated into and forms part of our Terms of Service. By purchasing Products from us, you agree to be bound by this Policy.

1. Order Processing

1.1 Processing Time

All Orders are processed within one to three (1-3) business days (Monday through Friday, excluding federal holidays) from the date of Order confirmation. "Processing" includes verifying payment, preparing the Order for shipment, and transferring the Order to our shipping carrier.

Important Notes:

·        Orders placed after 2:00 PM EST on business days will be processed the following business day;

·        Orders placed on weekends (Saturday-Sunday) or federal holidays will be processed the next business day;

·        Processing time is separate from and in addition to shipping/delivery time;

·        During high-volume periods (including but not limited to holidays, promotional events, or product launches), processing times may be extended up to 5-7 business days.

1.2 Order Confirmation

Upon placing an Order, you will receive an Order confirmation email at the email address provided during checkout. This email confirms we have received your Order but does not constitute acceptance of your Order or guarantee of shipment.

1.3 Shipping Confirmation

Once your Order has been processed and shipped, you will receive a shipping confirmation email containing:

·        Confirmation that your Order has shipped;

·        Tracking number(s) for your shipment;

·        Estimated delivery date (subject to carrier performance);

·        Link to track your package with the shipping carrier.

If you do not receive a shipping confirmation within 5 business days of placing your Order, please contact us at hello@luneandline.com.

2. Shipping Methods and Delivery Times

2.1 Domestic Shipping (United States)

We currently ship to all 50 United States, including Alaska and Hawaii, as well as U.S. territories and military addresses (APO/FPO/DPO).

Standard Shipping:

·        Delivery Time: 5-7 business days after shipment (not including processing time)

·        Carrier: USPS, UPS, or FedEx (determined by us based on destination and availability)

·        Tracking: Included

·        Insurance: Not included (may be purchased separately upon request)

Expedited Shipping Options:

Expedited shipping options may be available at checkout for an additional fee, subject to availability and destination. Expedited shipping includes:

·        2-Day Shipping: Delivery within 2 business days after shipment

·        Overnight Shipping: Delivery within 1 business day after shipment

IMPORTANT: Expedited shipping times apply only to transit time AFTER your Order has been processed and shipped. Processing time (1-3 business days) is not included in expedited shipping timeframes.

2.2 Alaska, Hawaii, and U.S. Territories

Shipments to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, and other U.S. territories:

·        May require additional shipping time (7-14 business days);

·        May incur additional shipping costs;

·        Are subject to availability of shipping services;

·        May experience delays due to weather, customs, or carrier limitations.

2.3 Military Addresses (APO/FPO/DPO)

We ship to APO/FPO/DPO addresses via USPS. Delivery times to military addresses vary widely (typically 10-21 business days) and depend on the military postal system and location. We cannot guarantee delivery times to military addresses.

2.4 International Shipping

At this time, we do NOT ship internationally outside of the United States and U.S. territories. We may offer international shipping in the future, which will be announced on our Website.

3. Shipping Costs

3.1 Calculation of Shipping Costs

Shipping costs are calculated based on:

·        Destination address;

·        Package weight and dimensions;

·        Selected shipping method;

·        Current carrier rates.

Exact shipping costs will be displayed at checkout before you complete your Order. Shipping costs are non-refundable except as specified in our Refund Policy.

3.2 Free Shipping Promotions

We may occasionally offer free shipping promotions. Terms and conditions of free shipping promotions will be clearly stated at the time of the promotion and may include:

·        Minimum Order value requirements;

·        Geographic restrictions;

·        Limited time periods;

·        Exclusions of certain Products or shipping methods.

Free shipping promotions apply only to standard shipping within the contiguous United States unless otherwise stated.

4. Delivery and Risk of Loss

4.1 Transfer of Title and Risk

Title and risk of loss for all Products pass to you upon delivery of the Products to the shipping carrier. Once a package is picked up by the carrier and a tracking number is generated, we are no longer responsible for the package.

4.2 Delivery Address

You are responsible for providing a complete and accurate shipping address. We are not responsible for Orders shipped to incorrect, incomplete, or outdated addresses provided by you. If a package is returned to us due to an incorrect address, you will be responsible for all original shipping costs, return shipping costs, and any re-shipping fees if you wish to have the Order re-sent.

4.3 Delivery Confirmation

Most shipments include delivery confirmation. A package is considered "delivered" when the carrier's tracking system shows it as delivered, regardless of whether you physically received the package. We are not responsible for packages marked as "delivered" by the carrier.

4.4 Failed Delivery Attempts

If delivery is attempted but fails due to:

·        No one available to receive the package;

·        Inaccessible delivery location;

·        Refusal to accept delivery;

·        Incomplete or incorrect address;

The carrier will typically make additional delivery attempts or hold the package for pickup. If the package is ultimately returned to us, you will be responsible for all shipping costs as outlined in our Refund Policy.

5. Tracking Your Order

Once your Order ships, you will receive a tracking number via email. You can track your package by:

·        Clicking the tracking link in your shipping confirmation email;

·        Visiting the carrier's website and entering your tracking number;

·        Contacting us at hello@luneandline.com for tracking assistance.

Please allow 24 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.

6. Shipping Delays

6.1 Causes of Delays

While we make every effort to ensure timely delivery, shipping delays may occur due to factors beyond our reasonable control, including but not limited to:

·        Carrier delays or service disruptions;

·        Weather events (storms, hurricanes, blizzards, etc.);

·        Natural disasters;

·        Pandemics or public health emergencies;

·        Labor disputes or strikes;

·        Government actions or restrictions;

·        Customs delays (for territories);

·        Incorrect or incomplete address information;

·        Peak shipping periods (holidays, promotional events).

6.2 Liability for Delays

WE ARE NOT LIABLE FOR ANY DELAYS IN SHIPMENT OR DELIVERY CAUSED BY SHIPPING CARRIERS OR EVENTS BEYOND OUR REASONABLE CONTROL. Estimated delivery dates are provided by carriers and are not guaranteed. We strongly recommend not relying on estimated delivery dates for time-sensitive needs.

6.3 Reporting Delayed Shipments

If your Order has not arrived within the estimated delivery window:

1. Check the tracking information for updates;
2. Contact the shipping carrier directly using your tracking number;
3. If the carrier cannot resolve the issue, contact us at hello@luneandline.com with your Order number and tracking information;
4. We will work with you and the carrier to locate your package or provide a resolution.

7. Lost or Stolen Packages

7.1 Packages Marked as Delivered

If the carrier's tracking system shows your package as "delivered" but you did not receive it:

·        Check with neighbors, household members, or building management;

·        Look around your delivery location for the package;

·        Check the tracking details for the specific delivery location noted by the carrier;

·        Wait 24-48 hours as carriers sometimes mark packages as delivered before actual delivery;

·        Contact the carrier directly to file a claim or investigate.

We are not responsible for packages confirmed as delivered by the carrier, even if you did not receive them. This includes packages that are stolen after delivery.

7.2 Packages Lost in Transit

If tracking information shows your package is lost or has not been updated for an extended period:

·        Contact us at hello@luneandline.com with your Order number and tracking information;

·        We will work with the carrier to file a lost package claim;

·        Claims investigations can take 7-14 business days or longer;

·        If the carrier determines the package is lost and the claim is approved, we will offer a replacement or refund at our discretion.

7.3 Insurance Recommendations

We strongly recommend purchasing shipping insurance for high-value Orders. Shipping insurance can be added at checkout (if available) or by contacting us before your Order ships. Insurance claims must be filed according to the insurance provider's terms and conditions.

8. Damaged Packages

If your package arrives visibly damaged:

·        Photograph the package exterior showing all damage before opening;

·        Open the package carefully and photograph any damaged Products;

·        Keep all packaging materials;

·        Contact us immediately at hello@luneandline.com with your Order number and photographs;

·        Do not discard packaging or damaged items until instructed by us;

·        We may need to file a claim with the carrier and will require documentation.

Damage claims must be reported within 7 days of delivery. Claims reported after 7 days will not be accepted.

9. Multiple Item Orders

Orders containing multiple items may be:

·        Shipped together in one package; or

·        Shipped separately in multiple packages from different locations.

If your Order is shipped in multiple packages, you will receive separate tracking numbers for each package. All packages may not arrive on the same day.

10. Customs, Duties, and Taxes (U.S. Territories Only)

For shipments to U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.):

·        You are responsible for any customs fees, duties, taxes, or other charges imposed by your territory;

·        These fees are not included in your Order total and are not charged or collected by us;

·        Customs processing may delay delivery;

·        We are not responsible for packages seized or held by customs;

·        Refusal to pay customs fees may result in the package being returned to us at your expense.

11. Order Modifications and Changes

Once an Order is placed, we cannot guarantee modifications to:

·        Shipping address;

·        Products ordered;

·        Shipping method;

·        Order quantities.

If you need to make changes, contact us immediately at hello@luneandline.com with your Order number. We will attempt to accommodate your request if the Order has not yet been processed or shipped, but we cannot guarantee changes can be made.

12. Contact Information for Shipping Questions

For questions about shipping, delivery status, or tracking information, please contact us at:

Email: hello@luneandline.com